We will provide our membership the outstanding level of service they deserve and desire when and where they want it.
As employees of the Public School Employees' Retirement System working together towards fulfilling our mission to serve our members, we live by the following values:
Above all else, we are fully committed to personal and professional integrity. We believe that openness and honesty are fundamental to PSERS' success. We are guided by what is ethical and right. We accept responsibility and are fully accountable for our work.
All individuals deserve to be treated with dignity and respect. We are committed to creating an environment where everyone can expect fair treatment and civility. It is the responsibility of each individual to recognize and value the differences and contribution of others.
We must be trustworthy, both individually and as an organization. We value reliability, dependability, and dedication. We strive to maintain the integrity of the System, and work diligently so that members can rely on us to provide the benefits and services to which they are entitled.
We commit to continuous improvement. Each employee is responsible for constantly looking for ways to increase productivity and improve the quality and level of member services.
The cooperative spirit with which we function as a team focuses our efforts towards making the best decisions possible. While we value the ability of each individual to provide a unique perspective, it is the commitment and contributions of all employees working together in unified support of the Agency direction that determines our success.