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challenge 

your challenge information 

Your challenge information is a question/response set which you create for your account. If you should forget your password, your challenge phrase is presented to you for response so that you can access your account. When you log in for the first time, you are required to choose your challenge information. After that, you may update the information any time.

The response should be something which is easy for you to remember, but not known to others. It is free-form text, and is NOT case-sensitive. Here are some examples of challenge phrase/response:

Phrase: What is your pet's name? 
Response: Lucky 

Phrase: What is your favorite color? 
Response: Red 

Phrase: What is your favorite vacation spot? 
Response: Key West Florida 

You should make the response simple and succinct, so you can match it exactly when you are prompted for it. Though not sensitive to case, the response must otherwise be matched exactly in order to proceed.

Create/update your challenge information: If you already have challenge information, it will appear in the input boxes. You can overwrite your current information by highlighting it and then entering your new information over it. Enter your challenge prompt or question in the CHALLENGE PHRASE input box, and your response in the CHALLENGE RESPONSE input box. Then press SUBMIT.

If you begin to change your information, and have not yet pressed submit, you can return your original information to the screen by pressing REFRESH.

Once you SUBMIT, if your information was incomplete, you will receive an error message pop-up box. Simply click OK, correct your information and SUBMIT again. When your information has been successfully submitted, you will be return to the same page on which you entered your information. Just above your account information and entry boxes, the following message will appear: SUCCESS! Row Updated. Your updated information will appear in the input boxes.

create/update challenge information 

If you are having a problem connecting to the applications, here are the steps to take:

If you already have challenge information, it will appear in the input boxes. You can overwrite your current information by highlighting it and then entering your new information over it. Enter your challenge prompt or question in the CHALLENGE PHRASE input box, and your response in the CHALLENGE RESPONSE input box. Then press SUBMIT.