ℚ How do I register?
ᴀ For step-by-step registration instructions, read the Quick Start Guide.
ℚ What happens if I forget my user name?
ᴀ First, visit the login screen for the MSS Portal. Then, select "Forgot User Name," located underneath the blue Log Inbutton. Input the email address you registered with and your user name will be emailed to you.
ℚ What happens if I forget my password?
ᴀ First, visit the MSS Portal login screen. Then, select "Forgot Password," located underneath the blue Log In button.
ℚ Where do I go to change my password?
ᴀ Find the "profile" icon ( ) in the top right corner of the website. Click the icon. In the dropdown menu, click "User Profile." Click "Change Password" and enter your current password and then enter your new password twice. Be sure to review the list of password rules so that your new password is accepted by the system. Select "Change" when you are done.
ℚ Where can I find help to navigate the website?
ᴀ Start by clicking on the small question mark icon located on the page or wizard where you need further assistance. Generally, the question mark icon will be located in the top right corner. Once selected, you should see additional help text that can guide you through necessary steps or provide further information. You may also visit the "Help & Support" page for frequently asked questions.
ℚ The help text wasn't enough. Where can I get more help?
ᴀ If you still need assistance, connect with PSERS through the "Secure Messages" page or 1.888.773.7748.
ℚ How do I contact PSERS?
ᴀ You can fill out an online contact form on the Contact PSERS page. Or:
Mail: PSERS, 5 N 5th Street, Harrisburg, PA 17101-1905.