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Member Self-Service (MSS) Portal Frequently Asked Questions

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​Registration

ℚ      How do I register?

ᴀ        For step-by-step registration instructions, read the Quick Start Guide.

Forgot User Name/Password

ℚ      What happens if I forget my user name?

ᴀ        First, visit the login screen for the MSS Portal. Then, select "Forgot User Name," located underneath the blue Log Inbutton. Input the email address you registered with and your user name will be emailed to you.

ℚ      What happens if I forget my password?

ᴀ        First, visit the MSS Portal login screen. Then, select "Forgot Password," located underneath the blue Log In button. Then, enter your user name, answer your security questions and reset your password. If you get a security question answer wrong, you will be notified that the answer was incorrect, but you will not be told which question you answered incorrectly. If you have problems with correctly answering your security questions, please contact PSERS directly.

Updating Password/Security Questions/Accessibility Settings

ℚ      Where do I go to change my password?

ᴀ        Find the "profile" icon ( profile1.jpg ) in the top right corner of the website. Click the icon. In the dropdown menu, click "User Profile." Click "Change Password" and enter your current password and then enter your new password twice. Be sure to review the list of password rules so that your new password is accepted by the system. Select "Change" when you are done.

ℚ      Where do I go to change my security questions?

ᴀ        Find the "profile" icon ( profile1.jpg) in the top right corner of the website. Click the icon. In the dropdown menu, click "User Profile." Click "Change Security Questions." You must verify your password before you can change your questions. Make the necessary updates and select "Change" to complete the process.

Navigating the Site

ℚ      Why can't I see all of the navigation options?

ᴀ        You may need to scroll horizontally to see more options. If you think you are missing a page in your navigation view, look for a small arrow on the right or left side of the navigation bar. Click the arrow to see additional navigation options.

Getting Help

ℚ      Where can I find help to navigate the website?

ᴀ        Start by clicking on the small oq.pngor bq.png located on the page or pop-out where you need further assistance. Generally, the question mark icon will be located in the top right corner. Once selected, you should see additional help text that can guide you through necessary steps or provide further information.

ℚ      The help text wasn't enough. Where can I get more help?

ᴀ        If you still need assistance, connect with PSERS at ContactPSERS@pa.gov or 1.888.773.7748.


Home Page

ℚ      What are Member Alerts?

ᴀ        Member Alerts are important information you need to know about your MSS Account. They are personalized for you. If you do not see anything in the Member Alerts section, you have no alerts.

ℚ      Where can I find my benefit payment dates?

ᴀ        If you are retired and receiving pension benefits, you can find your Prior Payment Date on the home page under Member Information. You can find your Next Benefit Date in the "Member Information" section of the Home tab.

ℚ      What is Member News?

ᴀ        Member News is any PSERS benefit-related information that is sent out to the entire PSERS membership, or to a specific group of members. News articles are important to review, but do not contain your information personalized specifically to you. If you do not see anything in the Member News section, there is no news.


My Information

Changing My Personal Information

ℚ      How do I change my correspondence address, day phone, evening phone, or email?

ᴀ        Click the "Change" button. Make edits to your contact information within the appropriate fields by clicking the pencil icon and then click "Edit Details." If you are changing your address, the Edit Correspondence Address wizard will appear. Be sure to click "OK" to save your changes. Click "Next" to proceed. Click "Confirm" to save your changes and agree with the acknowledgement at the top of the screen. You'll see a pop-up confirmation that your information was updated.

PSERS has created a how-to video that guides you through the process of changing your personal information on the MSS Portal.

ℚ      How do I change my name, Social Security number, date of birth, or gender through the MSS Portal?

ᴀ        You cannot change your name, Social Security number, date of birth, or gender through the MSS Portal. If any of this information has changed for you, please contact PSERS at ContactPSERS@pa.gov or 1.888.773.7748.

Other Questions/Concerns

ℚ      What is my employer-provided email?

ᴀ        Your employer-provided email address is the email address your employer reported to PSERS. It will not be used to contact you unless we cannot contact you by the email address or correspondence address you provided to PSERS.

ℚ      Can I change my employer-provided email?

ᴀ        No. You cannot change your employer-provided email address, but you can notify your employer and have them update that email address.


My Beneficiaries

General

ℚ      Where can I see my nominated beneficiaries?

ᴀ        If you are retired or you added beneficiaries through the MSS Portal, your beneficiaries will appear on the My Beneficiaries page under Your Designated Beneficiaries.

Your updated electronic PSERS Nomination of Beneficiaries (PSRS-187b) form, containing the information you submitted for all beneficiaries, will be available on the My Documents page within 24 hours after your latest change to your nomination.

ℚ      I have previously nominated beneficiaries. Why do my beneficiaries not appear?

ᴀ        If you are actively working and you have nominated beneficiaries using the PSERS Nomination of Beneficiaries (PSRS-187) form, your nomination will not appear in the MSS Portal. Your nomination on MSS will supersede your previous nomination. Please be sure to nominate all of your beneficiaries in the MSS Portal so you can view them every time you visit.

ℚ      What is the difference between a primary and secondary beneficiary?

ᴀ        Primary beneficiaries will receive any amount in your account in the event of your death. If you have multiple primary beneficiaries, you must assign a percentage of your benefit you would like each beneficiary to receive. You must nominate a primary beneficiary before you can nominate a secondary beneficiary.

Secondary beneficiaries will receive any amount in your account in the event of your death and the deaths of all named primary beneficiaries. If you have multiple secondary beneficiaries, you may assign a percentage of your benefit you would like each beneficiary to receive.

Alternatively, you may designate your secondary beneficiaries using preferential order (e.g., 1, 2, 3, etc.). If all primary beneficiaries die before you do, full payment will be made to the first secondary beneficiary. If that individual also died before you, full payment will be made to the second secondary beneficiary, and so on, in preferential order. You must nominate a primary beneficiary before you can nominate a secondary beneficiary.

Nominating New Beneficiaries

ℚ      How do I add a new beneficiary?

ᴀ        Click "Update Information" and follow the step-by-step Update Beneficiary Information wizard. 

If you do not want your beneficiaries to appear on your annual Statement of Account, please contact PSERS.

Your electronic PSERS Nomination of Beneficiaries (PSRS-187b) form, containing the information you submitted for all beneficiaries, will be available on the My Documents page within 24 hours after the latest change to your nomination.

PSERS has created a how-to videoOpens In A New Window that guides you through the process of updating and nominating your beneficiaries on the MSS Portal.

ℚ      I can't seem to nominate a beneficiary online. Why not?

ᴀ        If you are retired and have a Survivor Annuitant on file, you may not nominate a beneficiary.

If you have an Alternate Payee and wish to nominate a beneficiary, you must nominate beneficiaries by submitting the PSERS Nomination of Beneficiaries (PSRS-187) form, available on the PSERS Forms page. Contact PSERS with questions.

ℚ      What are the rules around nominating a beneficiary?

ᴀ        The rules are:

Ø  You must name at least one primary beneficiary.

Ø  You may divide your benefit among individuals, trusts, charities, and/or your estate.

Ø  Benefits will be paid according to your nomination, provided the individual(s) you nominate survives you by at least 30 days.

Ø  If any named primary beneficiary dies before you do, his/her share (percentage) will be distributed among remaining primary beneficiaries.

Ø  For a named secondary beneficiary to receive a benefit, all named primary beneficiaries must be deceased.

Ø  If all named beneficiaries die before you, the benefit will be paid to your estate.

Ø  If you name a primary and/or secondary beneficiary under the age of 18, you should name a guardian for that beneficiary.

Ø  Be sure to complete all information for each named beneficiary to ensure he/she receives a benefit in a timely manner.

Ø  Verify that you have the correct name, date of birth, address, and relationship for each named beneficiary (and guardian, if applicable) before submitting your nomination.

Updating Beneficiaries

ℚ      How do I add a new beneficiary, remove a beneficiary, update the distribution of benefits for each beneficiary, and/or update my beneficiary's contact information?

ᴀ        Click "Update Information" and follow the step-by-step Update Beneficiary Information wizard. If you do not want your beneficiaries to appear on your annual Statement of Account, please contact PSERS.

Your updated electronic PSERS Nomination of Beneficiaries (PSRS-187b) form containing the information you submitted for all beneficiaries will be available on the My Documents page within 24 hours after the latest change to your nomination.

ℚ      How do I update allocations for my primary beneficiaries?

ᴀ        You must allocate a percentage of your benefit to each of your primary beneficiaries.

When you are in the Update Beneficiary Information wizard, on the Update Allocation tab, click the appropriate cell under the Percent column and enter the percentage you would like your beneficiary to receive. If you have one primary beneficiary, enter "100" in the Percent column next to your beneficiary.

You may also click "Distribute Evenly" to allocate the same percentage to all primary beneficiaries.

ℚ      How do I update allocations for my secondary beneficiaries?

ᴀ        You must allocate a percentage of your benefit to each of your secondary beneficiaries.

When in the Update Beneficiary Information wizard, on the Update Allocation tab, click the appropriate cell under the Percent column and enter the percentage you would like your beneficiary to receive. If you have one secondary beneficiary, enter "100" in the Percent column next to your beneficiary.

You may also click "Distribute Evenly" to allocate the same percentage to all secondary beneficiaries.

Alternatively, you may choose to select the order in which you would like your secondary beneficiaries to receive your benefit. To indicate an order for your secondary beneficiaries, use the Update Beneficiary Information wizard and, on the Update Allocation tab, click in the "Order" column next to your secondary beneficiary's name. Add 1, 2, 3, etc. to the Order column.

Example: If you name three secondary beneficiaries and choose to have them paid in order, then beneficiary two will be paid if beneficiary one is deceased; beneficiary three will be paid if both beneficiary one and two are deceased.

ℚ      How can I change my beneficiary allocation(s) in the future?

ᴀ        You have the opportunity to update your allocation when nominating a new beneficiary or by clicking the "Update Information" button on the My Beneficiaries page.

Assigning Guardians

ℚ      How do I know if I should assign a guardian to my beneficiary?

ᴀ        While a guardian is not required until PSERS attempts to pay out a benefit, the message Guardian Info Requested will display in the Guardian Info column when you nominate a beneficiary under age 18.

ℚ      How do I assign a guardian to my beneficiary?

ᴀ        Click "Actions" next to a beneficiary's name and select "Update Guardian of Minor." Select "Add New Guardian for Minor" and follow the step-by-step wizard. The First Name, Last Name, Start Date and Correspondence fields must be completed. Start Date is today's date.

ℚ      How do I edit guardian information?

ᴀ        Click "Actions" beside the guardian's name and select "Details." Select "Change" and follow the step-by-step wizard to update your guardian information.

ℚ      How do I remove a guardian?

ᴀ        If you would like to remove a guardian, enter today's date in the Stop Date field.

T-F Elections

Electing Class T-F Membership

ℚ      Can I elect Class T-F membership?

ᴀ        New PSERS members hired on or after July 1, 2011, are enrolled automatically in Class T-E. New employees have 45 days from the date of notification to elect membership into Class T-F, if they choose to do so.

You may not elect Class T-F if:

Ø  You are a retired PSERS member.

Ø  You are a Class T-C or Class T-D member.

Ø  You did not apply to elect Class T-F within the election timeframe.

Ø  You are not yet 18 years old.

ℚ      How can I elect Class T-F membership?

ᴀ        Follow the instructions on the T-F Elections page to elect Class T-F. If you wish to remain in Class T-E, no action is required. Your decision is final and cannot  be changed at any time.

PSERS has created a how-to videoOpens In A New Window that guides you through the process of electing Class T-F on the MSS Portal.

Multiple Service Election

General

ℚ      What is Multiple Service membership?

ᴀ        Multiple Service membership allows you to combine your PSERS service with State Employees' Retirement System (SERS) service (e.g., Department of Health and Human Services, Department of Labor and Industry, Department of Transportation, etc.). Choosing this option may enhance your PSERS retirement benefit.

For more information on Multiple Service membership and whether or not this is the right decision for you, see the Active Member Handbook.

ℚ      How do I know if I am eligible to elect Multiple Service?

ᴀ        To be eligible to elect Multiple Service membership, you must:

Ø  Have worked for the Commonwealth of Pennsylvania and/or been a member of SERS.

Ø  Apply while you are an active, contributing member of PSERS.

Ø  Apply within 365 days from the date PSERS notifies you that you can elect Multiple Service membership.

If you have both SERS and PSERS service and have a break in service, you have 365 days from the day you qualify for PSERS membership to elect Multiple Service membership. Breaks in service generally include:

Ø  A period where more than 90 days have passed from the date your employment ended.

Ø  A non-contributing leave of absence that exceeds 24 months.

Ø  A period that exceeds 24 months, where there is no reported salary or service for a non-terminated member who is not on a leave.

Electing Multiple Service

ℚ      How do I elect Multiple Service membership?

ᴀ        Click on "Multiple Service Election" in the top navigation bar. Please note, if you are not eligible for a Multiple Service election, you might not see this option in your navigation. Once on the page, follow the instructions in the wizard to apply to elect Multiple Service membership.

If your application to elect Multiple Service membership is approved, your election cannot be changed at any time.

My Documents

ℚ      How do I view or print my documents?

ᴀ        To see a document, click on the name of the document you would like to view. To print a document, click "Print" in the upper left corner of the pop-up window.

ℚ      How do I request an Income Verification letter? (for Annuitants only)

ᴀ        On the My Documents page, click "Request Document" and follow the instructions in the wizard. Your document will be generated after completing the wizard and will appear at the top of the table on your My Documents page.

Please note: You may only request an Income Verification if you are receiving a benefit from PSERS. If you are an active member of PSERS, please complete and submit the PSERS Verification of Deposit (PSRS-1326) available on the PSERS Forms page.

 

For help accessing and printing your Form 1099-R, click here.

PSERS has created a how-to video that guides you requesting an income verification letter on the MSS Portal.

Retirement Estimate Calculator

General

ℚ      Can I use the retirement estimate calculator?

ᴀ        Generally, only active and terminated-vested members of PSERS can use the retirement estimate calculator. In some limited situations, members should not use the retirement estimate calculator, including members who:

Ø  Have a frozen annuity (because you previously received a monthly benefit from PSERS)

Ø  Are considering disability benefits within the next 12 months

Ø  Are Multiple Service members and considering retirement within the next 24 months.

If you are a Class T-E or Class T-F member and you have not reached vesting requirements, you may not use the MSS retirement estimate calculator at this time.  Please use the retirement estimate calculator available on the PSERS website at www.psers.pa.gov.

If any of the above applies to you, you can request that PSERS staff create an estimate for you by submitting a Request for Retirement Estimate (PSRS-151) form.

Creating an Estimate

ℚ      How do I create a new pension estimate?

ᴀ        Click the "New Estimate" button. Read the information in the wizard and check the box if you agree to the disclaimer. Click "Next" to proceed. Enter the required values and click "Next" to proceed. You may click "Back" any time to edit the information you have entered.

PSERS has created a how-to videoOpens In A New Window that guides you through the process of creating a retirement estimate on the MSS Portal.

Entering Information

ℚ      I do not work an hourly position. What do I enter for Hours to be Worked in the Final Year?

ᴀ        If you do not work an hourly position, enter "0" in the Hours to be Worked in the  Final Year field.

ℚ      I do not work a salaried or per diem position. What do I enter for Days to be Worked in the Final Year?

ᴀ        If you do not work a salaried or per diem position, enter "0" in the Days to be Worked in the Final Year field.

ℚ      Can my Projected Date of Retirement be the same day as my Projected Termination Date?

ᴀ        No. Your Projected Date of Retirement must be at least one day after your Projected Termination Date. Your Projected Termination Date is your last day of paid service with your employer.

Note: If you enter a Projected Termination Date that is within the current fiscal year, your estimate will not include service projected for the current fiscal year.  Please request a staff-prepared estimate if you are within 12 months of retiring.

ℚ      I am not currently working in a Pennsylvania public school and do not expect to work after this year. What should I enter for Current Annual School Year Salary?

ᴀ        If you are not currently working and do not expect to work this year, enter "0" in the Current Annual School Year Salary field.

ℚ      I will be terminating employment before the end of the school year (June 30). What should I enter for Projected Final School Year Salary?

ᴀ        If you will be terminating employment before the end of the school year, enter the partial salary you expect to earn in the Projected Final School Year Salary field.

I entered a "Projected Termination Date" that is within this fiscal year. Will my projected service for the current fiscal year be included in my estimate?

No. If you enter a Projected Termination Date that is within the current fiscal year, the estimate will not include service projected for the current fiscal year. Service is projected for all other fiscal years.

If you are within 12 months of retiring, please request a staff-prepared estimate by submitting a Request for Retirement Estimate (PSRS-151) form (PDF).

Survivor Annuitants

ℚ      What is a survivor annuitant?

ᴀ        If you choose a joint survivor annuity (Options 2, 3, and 4), a survivor annuitant is the person you designate to receive a guaranteed lifetime monthly payment after your death. Choosing a survivor annuitant is optional.

ℚ      How will choosing a joint survivor annuity option affect my monthly benefit?

ᴀ        Choosing a joint survivor annuity reduces your monthly benefit by a percentage based on your age and the age of your designated survivor.

ℚ      What if my survivor annuitant dies before I do?

ᴀ        If your designated survivor annuitant dies before you do, or if you divorce or marry after electing your retirement option, you may name a new survivor annuitant/beneficiary and/or elect a different retirement option. If you do, your monthly benefit will be recalculated based on your age and the age of your new survivor at the time of the change.

Past Estimates

ℚ      Where can I find pension estimates I have created?

ᴀ        Pension estimates you create today will appear on the Retirement Estimate Calculator page. After today, your estimate will be stored on the My Documents page.

My Retirement Information

General

ℚ      What information and resources are available on the My Retirement Information page?

ᴀ        Information about your retirement, such as your payment history, direct deposit (EFT) information, and deductions are available on this page.

You also may view, add, or change your federal tax withholding (deductions) using the Add/View Deductions wizard. If you are receiving benefits, please be sure to select the appropriate application from the Select Application dropdown.

ℚ      Why can't I see my retirement information displayed on this page?

A   If you recently submitted your Application for Retirement (PSRS-8), please allow time for PSERS to process your application. You may find more information about processing timeframes at psers.pa.gov. Contact PSERS if you are receiving your retirement benefit and you do not see any information on this page.

ℚ      What are the different application types?

ᴀ        These are the different retirement types:

Ø  Normal (superannuation or full retirement): Offers an unreduced benefit when you meet all age and/or service requirements.*

Ø  Early: Offers a reduced retirement benefit to members who do not meet normal retirement requirements.* An early retirement factor is used to reduce your monthly benefit based on your membership class, age at the time of retirement, and years of service at the time of termination.

Ø  Disability: Sometimes illness or other factors prohibit you from performing the work for which you were hired. If so, and you meet all requirements,* then you may be eligible to receive a disability benefit.

Ø  Pre-Death: This application type appears for beneficiaries who are receiving benefits from a PSERS member who died before he/she retired.

Ø  Post-Death: This application type appears for beneficiaries and survivor annuitants who are receiving benefits from a PSERS member who died after retirement.

* Please see the Active Member Handbook for more information on requirements for each retirement type.

Withholding and Taxes

ℚ      Is my monthly benefit subject to income taxes?

ᴀ        Your PSERS monthly benefit is subject to federal income taxes. Monthly benefit payments from PSERS are exempt from Pennsylvania state and local taxes. If you reside in another state, you must check with your state and local authorities to determine the taxability of the PSERS payments made to you. If the state where you reside taxes your PSERS benefit, you must pay your taxes directly to your taxing authority. PSERS cannot withhold state or local taxes from your monthly benefit payment.

ℚ      How much should I withhold?

ᴀ        PSERS offers an online Monthly Federal Tax Withholding Calculator on the Tax Calculator page to help you estimate how much income tax will be withheld from your gross monthly PSERS pension payment.

Even if you elect not to have federal income tax withheld, you are liable for payment of federal income tax on the taxable portion of your pension. Also, you may be subject to tax penalties under the estimated tax rules if your payments of estimated tax and withholding (if any) are not adequate.

ℚ      How many allowances should I enter?

ᴀ        For a list of allowances and what they will mean for your benefit, go to the Tax Calculator page. Then, enter your monthly taxable pension benefit and other deductions. Click "Calculate." You'll see a chart with the various allowances available to you and their impact on your benefit.

Changing and Adding Tax Deductions

ℚ      How do I add a federal income tax deduction?

ᴀ        If you are currently receiving benefits, select the appropriate application from the Select Application dropdown.

If you select a "POST_DEATH" application, be sure to select the appropriate benefit type (i.e., Pension, Monthly or Death, Monthly) from the Select Benefit Type dropdown in the step-by-step wizard.

Click "Add/View Deductions" and select "New Deduction."

Follow the instructions in the wizard to add a new deduction.

ℚ      How do I change a deduction?

ᴀ        If you are currently receiving benefits, select the appropriate application from the Select Application dropdown.

If you select a "POST_DEATH" application, be sure to select the appropriate benefit type (i.e., Pension, Monthly or Death, Monthly) from the Select Benefit Type dropdown in the step-by-step wizard.

Click "Add/View Deductions" and select "New Deduction." If you currently have a deduction set up (there is no end date) you can also select "Change".." Follow the instructions in the wizard. This will replace the previous deduction you had on file. If you do not want any federal income tax deductions withheld, select "No" in the field beside "Do you want federal income tax withheld from the selected disbursement?" in the wizard.

Please keep in mind, your newest federal income tax deduction will be effective on the first day of the month after you make your selection. You will not be able to apply the new deduction on payments that have already been processed.

Your newest deduction replaces any previous deduction you have created. PSERS will notify you of changes to your monthly pension benefit with a Check Change Letter, which will be available around the 10th of each month on the My Documents page.

ℚ      How do I view my payment history?

ᴀ        If you are currently receiving benefits, select the appropriate application from the Select Application dropdown. Click "View Payment History." Click "Details" next to any row for additional information about that specific payment.

ℚ      How do I export my payment history?

ᴀ        If you are currently receiving benefits, select the appropriate application from the Select Application dropdown. Click "View Payment History." Click on "Tools" in the first column of the table to export your payment history as a PDF, XLS, or CSV file.

PSERS has created a how-to video that guides you through adding and changing your federal tax withholding amount on the MSS Portal. 

Direct Deposit

ℚ      How do I view my current direct deposit information?

ᴀ        On the My Retirement Information page, select "View Direct Deposit Info." Then, select "Details" next to the direct deposit row with the date range that applies to the current date. You'll see a Payment Method Details pop-up with your benefit start date, benefit account information, bank name, routing number, account type and account number.

ℚ      How do I change my direct deposit information?

ᴀ        To change your direct deposit information, go to the PSERS Forms page. Then, click "Start" next to the Authorization for Direct Deposit form. This form is pre-populated with your information. Add your new direct deposit information, print the form, sign and date it, and send it to PSERS.

My Account

ℚ      When was my information on the My Account page last updated?

ᴀ        The information displayed on this page is calculated based on the last report your employer submitted.

ℚ      How can I get my money out of my PSERS account after I terminate employment?

ᴀ        You cannot borrow from your PSERS account… You must apply to receive either a retirement benefit, if you are vested, or a refund, if you are non-vested.

There are strict timeframes to apply for a PSERS benefit. To help ensure that you are properly prepared for your retirement, contact PSERS for retirement exit counseling before terminating employment and applying for a retirement benefit. To attend retirement exit counseling, you must have a staff-prepared estimate.

Tax Calculator

ℚ      I receive premium assistance. How does that affect my deductions?

ᴀ        If you receive premium assistance, the amount for premium assistance you receive is a negative deduction.

Example: If you receive $100 for premium assistance and have $250 in other deductions, you should enter "150" in the Enter Other Deductions field. If you receive $100 for premium assistance and have $25 in other deductions, you should enter "-75" in the Enter Other Deductions field.

Forms

ℚ      How do I submit an online form to PSERS?

ᴀ        The Authorization for Direct Deposit-Electronic Transfer of Monthly Benefit (PSRS-116) and Authorization for Release of Information (PSRS-1273) forms are available pre-filled with your personal information on the MSS Portal.

To submit an online form, click "Start" beside the form. You must complete the online forms electronically, then print them to sign and date. You may fax your form to PSERS at 717.772.3860 or mail it to PSERS, 5 N 5th Street, Harrisburg, PA 17101-1905.

ℚ      How do I submit all other forms to PSERS?

ᴀ        Other forms are available under PDF Forms. These forms are not pre-filled with your information, but you may complete them electronically. You may also scroll to the bottom and print the form if you would like to complete it manually.

You must print each form to sign and date it. You may fax the form to PSERS at 717.772.3860 or mail it to PSERS, 5 N 5th Street, Harrisburg, PA 17101-1905.​

Paperless Option

ℚ      How do I go paperless?

ᴀ        Upon signing up for an MSS account, you are automatically enrolled for paperless delivery. You'll get instant access to your statements and account activity online through the MSS Portal. You'll receive an email notification when a new document or alert is available for you on the MSS Portal.

ℚ      How do I go back to getting paper correspondence?

ᴀ        Click  paperless-1.png. Then, click "Opt Out."


Contact Information

ℚ      How do I contact PSERS?

ᴀ        You can fill out an online contact form on the Contact PSERS page. Or:

Call: 1.888.773.7748

Email: ContactPSERS@pa.gov

Fax: 717.772.3860

Mail: PSERS, 5 N 5th Street, Harrisburg, PA 17101-1905.