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​Welcome to the Member Self-Service (MSS) portal

 
MSS will be unavailable each Thursday starting at 6 p.m. until 10 p.m. for scheduled maintenance. Thank you for your patience.
 
MSS has been optimized to work on Windows-based platforms with a Chrome browser.  Other platforms and devices (for example iPads) may not provide the user with the same quality experience.  PSERS is working to make the user experience equally friendly across all platforms and devices.  Until that work is complete, you may find that using a Windows-based device and the Chrome browser provides you with the best MSS experience.
 

Help Section

Frequently Asked Questions

Trouble Shooting for 
  • Finding Your PSERS ID
  • Receiving PSERS Emails
  • Printing Form 1099-R


*YOU MAY HAVE TO DISABLE THE POP-UP BLOCKER ON YOUR BROWSER.  
HERE ARE THE STEPS TO DISABLE THE POP-UP BLOCKER.
For instructions to register view the MSS Quick Start Guide.

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Expand AllClick here for a more accessible version

​Common Questions

Receiving Emails from PSERS (Paperless Delivery)

By signing up for the MSS Portal, you are automatically enrolled in paperless delivery. You can manage your Paperless Settings at any time through the "Paperless Option" tab.

Ensure you receive important updates from PSERS by:

  1. Checking your Spam folder.
  2. Adding the following email addresses to your email contacts:
    • RA-PSERS_Alert@pa.gov
    • RA-PSV3_Email@pa.gov
    • RA-PSERSNews@pa.gov


Need help? Click on the links next to your email provider for instructions specific to your email provider:

What can Active Members do?
  • ​Manage/update your personal information—phone numbers, email address and mailing address, including the ability to have your address change automatically at a future date (e.g., if you will be moving or will be living elsewhere for an extended period of time)
  • Nominate beneficiary(ies), if eligible
  • Class Election membership (if eligible) and receive immediate confirmation of your election
  • Elect multiple service membership (if eligible)
  • Receive email notification when your documents are available (e.g., Statement of Account, newsletters, purchase of service statements of amount due and other PSERS-specific correspondence)
  • Receive personalized alerts about your account, including an alert when you have changed your address, elected multiple service, and more
  • View a summary of your account
  • Print important documents (e.g., Statement of Account, staff-prepared estimates, and more)
  • Create retirement estimates (IMPORTANT: If you are a Class T-E or Class T-F member and you have not reached vesting requirements, you may not use the MSS retirement estimate calculator at this time.  Please use the retirement estimate calculator available on the PSERS website at www.psers.pa.gov.)
  • Stay current with PSERS-related news

What can Retired Members do?
  • Manage/update personal information—phone numbers, email address and mailing address, including the ability to have your address change automatically at a future date (e.g., if you will be moving or will be living elsewhere for an extended period of time)
  • Nominate beneficiary(ies), if eligible 
  • Change the amount of tax withholding on your monthly pension benefit
  •  Receive email notification when your documents are available (e.g., Statement of Account, newsletters, purchase of service statements of amount due and other PSERS-specific correspondence)
  • Receive personalized alerts about your account, including an alert when you have changed your address, elected multiple service, and more
  • View a summary of your account
  • Print important documents (e.g., 1099-R, income verification, and more)
  • Stay current with PSERS-related news

What do I need to register for a MSS account?

​You will need your PSERS ID, social security number, date of birth, and a valid email address.

Where can I find my PSERS ID?

​If you are new to PSERS, your PSERS ID is printed on the materials in your Welcome Packet. Otherwise, look for your PSERS ID in the top corner of any recent PSERS correspondence mailed to your home. You can also connect with PSERS at ContactPSERS@pa.gov or 1.888.773.7748 to have your ID mailed to you.