Begin Main Content Area

MSS Trouble Shooting​

Where can I find my PSERS ID?

​If you are new to PSERS, your PSERS ID is printed on the materials in your Welcome Packet. Otherwise, look for your PSERS ID in the top corner of any recent PSERS correspondence mailed to your home. You can also connect with PSERS at or 1.888.773.7748 to have your ID mailed to you.

Receiving Emails from PSERS (Paperless Delivery)

By signing up for the MSS Portal, you are automatically enrolled in paperless delivery. You can manage your Paperless Settings at any time through the "Paperless Option" tab. Ensure you receive important updates from PSERS by:

  1. Checking your Spam folder.
  2. Adding the following email addresses to your email contacts:

Need help? Click on the links next to your email provider for instructions specific to your email provider:

1099 Trouble Shooting

You may receive your Form 1099-R through paperless delivery because you have registered for an account through the PSERS Member Self-Service (MSS) Portal and have not opted out of the paperless delivery. PSERS will notify you when your form is available.

Trouble accessing or printing your Form 1099-R? Click here to Troubleshoot: Accessing Your Form 1099-R on Your MSS Account

How to Disable the Pop-Up Blocker on Your Browser